Caloundra Bulk Billing Surgery operates on an appointment system. Standard appointments are made at 10 minute intervals and are usually adequate to deal with most health issues. If you are making an appointment for an insurance or employment medical, a procedure, a complex condition or multiple medical problems, please book a longer appointment. Please also ensure that separate appointments are made for each family member.
Note that appointment times are held aside each day for same-day, urgent reviews, walk-ins and sick children.
At Caloundra Bulk Billing Surgery we are aware that nobody likes to be kept waiting, and try our best to adhere to appointment schedules. However, due to the unpredictable nature of healthcare, doctors may sometimes run behind time. This is usually due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind. Please feel free to telephone the surgery prior to your appointment to check whether the doctor is running on time.
Telephoning your Doctor
Doctors in this practice may be contacted by telephone during surgery hours. If the doctor is with another patient, a message will be taken and your call returned when the doctor is available.
Please notify the surgery if you no longer need your appointment. We appreciate you telephoning as early as possible to cancel so we can fill the appointment.
Repeat Prescriptions and Referrals
In order to monitor your health and fulfil our ethical and legal responsibilities, patients are required to come to the surgery for a Doctor’s consultation for further prescriptions and /or referrals. If your doctor is not available, another doctor in the practice can attend to your request.
We bulk bill 100% for Medicare cardholders, excluding certain medicals such as insurance medicals, pre-employment, commercial driver’s licence and sports medicals. We direct bill to OHSC Worldcare members. If you do not hold a Medicare card, a private fee is payable, for which we accept cash and cheque only.
Whatever your preferred language, we can organise an interpreter to help assist with any language barriers. Caloundra Bulk Billing Surgery uses the Telephone Interpreter Service 1300 131 450 when required. We can organise an over-the-phone service or, with 48 hours notice, an on-site service. Other languages spoken by staff are Chinese, Arabic and Russian.
A medical certificate may only be issued after an examination by a doctor and cannot be backdated. Please tell your doctor if you require a medical certificate
Home visits are available for urgent cases for regular patients whose condition prevents them from attending the surgery. They are done at the end of a session (that is, at the end of the day). We encourage our patients to phone for home visits in the morning so the visiting doctor can arrange a time accordingly.
Our after hours medical services are held in conjunction with Family Care After Hours GP Surgery at the Caloundra Public Hospital. Family Care are a fully accredited service. Their direct number is 1300 550 911. Should you require further details regarding this service, please feel free to talk to any of the staff at this practice.
It is the policy of this practice to have all patients return for a consultation with their doctor to receive results of medical tests.
Management of your files
Your medical information is a confidential document. Caloundra Bulk Billing Surgery often forwards certain medical information to other medical organisations, such as the Immunisation Register. This is normal practice and done in the interest of patient health. All information at Caloundra Bulk Billing Surgery is handled according to the present Privacy Act. Should you require further details, please speak to the Practice Manager.
The practice operates a computerised recall system. Patients are sent reminders to attend the surgery for an appointment if your doctor feels that it is appropriate.
Our goal is to provide a quality and caring service in a comfortable and happy atmosphere. Therefore if you have any concerns or suggestions, please phone or write to: Vivianne Dawalibi, Practice Manger, Caloundra Bulk Billing Surgery, (07) 5438 1488, 68 Bulcock Street, Qld 4551 Email: firstname.lastname@example.org. We genuinely wish to hear from you.
From time to time this practice invites patients to complete questionnaires on their views of the practice and how it could be improved. These surveys are completely confidential and help us to improve our services.
Your Privacy, Our Concern
In accordance with the Privacy Act (1988) all information collected in this practice is treated as ‘sensitive information’. To protect your privacy, this practice operates strictly in accordance with the Act. We use the information you provide to manage your personal healthcare. We generally disclose selected information to various other health services involved in supporting your health care management (e.g. pathology, x-ray).
If you have any questions about how we handle your personal health information or need to arrange access to your records, please ask the Practice Manager or your doctor as appropriate.